What is the difference between the different colors of the recording timeline?

What is the difference between the different colors of the recording timeline?

Orange represents the action alarm video, blue represents the sound alarm video, gray represents no abnormal situation of the video and TF card video.

No technical service is provided here. Please contact the vendor for your video camera issues. Thank you very much!

YCC365 PLUS, PIXPLUS, EYEPLUS 

@2018-2023 ycc365plus.com

Invite your family to watch how many accounts you can share up to? How do I cancel sharing?

Invite your family to watch how many accounts you can share up to? How do I cancel sharing?

10 PCs. Long press the account you want to cancel sharing, and then click Delete icon.

No technical service is provided here. Please contact the vendor for your video camera issues. Thank you very much!

YCC365 PLUS, PIXPLUS, EYEPLUS 

@2018-2023 ycc365plus.com

How many people can access up to one account at a time?

How many people can access up to one account at a time?

There is no limit to the number of login accounts. But when watching the same device, there is no limit to the device having a cloud service, and the cloud service expires by up to 5 people.

No technical service is provided here. Please contact the vendor for your video camera issues. Thank you very much!

YCC365 PLUS, PIXPLUS, EYEPLUS 

@2018-2023 ycc365plus.com

Why is action detection and sound monitoring turned off in the app settings, and the buzzer will ring?

Why is action detection and sound monitoring turned off in the app settings, and the buzzer will ring?

Motion detection and sound detection are not off, this switch only set whether to let the phone receive alarm push, equivalent to no disturbance mode.

No technical service is provided here. Please contact the vendor for your video camera issues. Thank you very much!

YCC365 PLUS, PIXPLUS, EYEPLUS 

@2018-2023 ycc365plus.com

Why can’t the shared account operate the camera?

Why can’t the shared account operate the camera?

For security reasons, only the camera-bound account is allowed to log in and operate.

No technical service is provided here. Please contact the vendor for your video camera issues. Thank you very much!

YCC365 PLUS, PIXPLUS, EYEPLUS 

@2018-2023 ycc365plus.com

How can I not see the split screen on the web side?

How can I not see the split screen on the web side?

The web side only supports computers and cameras to view the screen under the same LAN.

No technical service is provided here. Please contact the vendor for your video camera issues. Thank you very much!

YCC365 PLUS, PIXPLUS, EYEPLUS 

@2018-2023 ycc365plus.com

Why doesn’t it work when you insert a TF card/network cable?

Why doesn’t it work when you insert a TF card/network cable?

The camera does not support hot-swappable and needs to be plugged in.

No technical service is provided here. Please contact the vendor for your video camera issues. Thank you very much!

YCC365 PLUS, PIXPLUS, EYEPLUS 

@2018-2023 ycc365plus.com

Why can’t I find nearby WiFi when I add a device?

Why can’t I find nearby WiFi when I add a device?

Android phones need to allow the app to obtain location information to get a WiFi list. Take the Huawei mobile phone as an example, and then click “Phone Settings – Rights Management – Corresponding APP – Read Location Information – Allow”.

No technical service is provided here. Please contact the vendor for your video camera issues. Thank you very much!

YCC365 PLUS, PIXPLUS, EYEPLUS 

@2018-2023 ycc365plus.com

FAQ