Hisee SE
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Hisee SE Instructions for use
Table of Contents
Register user account and log in
Register with your mobile phone number, get the verification code, and click “Next” to register.
Scan code to add the device
Tips: After the device is powered on, the prompt tone is “Welcome to use the smart camera, please use the device to scan the code or AP hotspot to add the device”, you can configure the network when you hear the connection, if you do not hear the ” add device”, please press the device “RESET” “Button to reset and try again.
1. Click on the upper right corner or right below to add a device “+”
2. Select “Intelligent camera”
3. Select “Scan code to add”
4. Click “lf you have completed the above steps, please click to connect to the network”
5. Click “Connect to the network”, enter the Wi-Fi account and password, and click Next
6. Align the QR code with the camera lens. The distance between the mobile phone and the camera lens is 10~20cm. After you hear the “QR code scan successfully” sound, click “When you hear a beep or a green light”
7. Wait for the device to connect, and prompt “Configuration is successful, welcome to use”
8. Click “Start Experience” to use
Add AP hotspot
Tips: After the device is powered on, the prompt tone is “Welcome to use the smart camera, please use the device to scan the code or AP hotspot to add the device”, you can configure the network when you hear the connection, if you do not hear the “add device”, please press the device “RESET” “Button to reset and try again
1. Click on the upper right corner or right below to add a device “+’
2. Select “Intelligent camera”
3. Select “Addition of AP hotspot”
4. Click “lf you have completed the above steps, please click to connect to the network”
5. Click “Next”
6. The device will turn on Wi-Fi in the “HiseeXXXX” field, click “Go to Setting”
7. Select “HiseeXXXX”, connect to the Wi-Fi (Wi-Fi password is 12345678) and return to the app interface
8. Return to the interface, then click “Next” , the page jumps, select the Wi-Fi to be connected, click the Wi-Fi list box, and enter the Wi-Fi password (router Wi-Fi password)
9. Click “Confirm” to connect to the network
10. Click “Start Experience” to use
Add a direct connection to the network cable
Tips: first plug in the internet cable to the device, and then power on, the device prompt sound is “Welcome to use the smart camera, please use the device to scan the code or AP hotspot to add the device” , you can configure the network when you hear “Please use the wired network registration”. Did not hear “Please use the wired network registration”, please press the device “RESET” button to reset and try again
1. Click on the upper right corner or right below to add a device “+”
2. Select “Smart Camera’
3. Select “add network cable directly”
4 .Use the mobile phone to scan the QR code on the camera to connect to the network
1. Wait for the device to connect, and prompt “Connecting to the network”
2 .”Camera is online”
3. Click “Start Experience” to use
Live broadcast and video playback
Click on the thumbnail to enter the live broadcast and video playback page
Parameter setting
Click the <Settings Icon> button to enter the device parameter setting page
Frequently Asked Questions
Why can’t I add a device with WIFI connection?
Please make sure that the device has been restored to factory settings before adding the device: long press the reset button until a voice prompt is issued.
In addition, the camera only supports 2.4GHz Wi-Fi signal. If it is 5G routing, please turn on the dual-band mode of the router and select 2.4G signal.
During the normal adding process, three-step voice prompts will appear in se- quence;
(1) “Waiting for connection”
(2) “Network connection is successful”
(3) “Camera is online”
Why is the video intermittent?
- When there is a cloud service, the cloud service defaults to event recording.
When an event occurs, motion detection will be triggered to record. No event occurs without recording, The recording bar is blank and cannot be viewed (you can also go to the cloud recording service to purchase all day Recording will not be intermittent, there will be recordings if there are events or no recordings, and you can review them) - If event recording is selected for T card recording, motion detection will be triggered to record when an event occurs. No event occurs and no recording is made.’ The recording bar is blank and cannot be reviewed. You can select continuous recording in the settings, and there will be no intermittent or intermittent recording, Or there is no recording, there will be recordings to watch back.
Why can’t the mobile phone receive the alarm message?
- First confirm that the notification push permission of the APP in the phone settings is turned on, and then turn on the “motion detection” and ” sound monitoring” in the notification settings of the APP, and the current time is not in the scheduled time period for stopping notifications.
- Under normal circumstances, when an abnormality is detected, a message will appear in the notification bar of the phone. Whether there is sound or vibration depends on the settings of the phone,
- In addition, when watching real-time images in the APP, you will not receive an alarm from the camera you are watching, because the default user is focusing on the monitoring image at the time, and there is no need to alarm.
The notification push permission of the overseas version of the app has been turned on, and the ” action/human figure” in the device message notification has been turned on. - If you turn it on, you still can’t receive pushes. Please confirm whether your phone supports Google services. Some phones that don’t support Google services cannot receive pushes, and you need to connect to the Internet.
What should I do if the display camera is disconnected?
First confirm whether the power supply and network are normal, and there is no problem before powering off the camera and restarting it. If the connection is still disconnected after restarting, please remove the camera from the APP and add it again.
Q: How to check if the camera is offline abnormally?
A: Check whether the power supply and network are normal
Plug and unplug the power again to restart the device
Reconfigure the camera
Check whether the network bandwidth at home is above 4M
No technical service is provided here. Please contact the vendor for your video camera issues. Thank you very much!
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